TERMS
& CONDITIONS

Please read these terms and conditions carefully before using this site.

Human-aid.org is a site operated by Human Aid UK ("We"). We are a registered charity in England and Wales under charity number 1138111 and under company number 07227412, and have our registered office Unit G3, East London Business Centre, 93-101 Greenfield Road, London, E1 1EJ

We are authorised and regulated by the Charity Commission (CC). Human Aid UK follow the ‘Charity Governance Code’ this is fundamental to our success and achieving our vision, more information is available through the following link: https://www.charitygovernancecode.org/en

To contact us, please email enquiries@human-aid.org 

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

CONTRACTS, PAYMENTS AND REFUNDS

We do not enter into contracts with clients or suppliers via our site, however payments may be made by clients using an invoice number or other reference provided by us. Payments on our website will only be accepted in GB Pounds Sterling. 

If a client sends us money on account via our website payment facility (Square) and requests a return of the money, we will offer them a refund minus any costs incurred by us to Square or our bankers and after taking into account any time costs and disbursements incurred in relation to the matter to that time in accordance with the engagement letter and terms of business agreed with that client. No refunds will be due where an invoice is paid via our website payment facility, save as required by our regulatory obligations.

WE MAY MAKE CHANGES TO THESE TERMS

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

REFUNDS

Under charity law, charities are not permitted to refund donations, other than in specific circumstances.  The Charities Act 2011 can be found here.

Where a donor requests the return of all or part of a one-off donation made to Human Aid UK, the decision will be made on a case by case basis, taking into account the following considerations:

  • If the donation was made by credit or debit card within the previous seven days in response to an appeal by a professional fundraiser
  • The terms and conditions of the gift provide for it to be returned in particular circumstances which have demonstrably been met
  • The law specifically provides for the gift to be returned in particular circumstances
  • It is by way of an ex‐gratia payment to discharge a compelling moral, but not legal, obligation
  • It’s refusal or delay is with a view to persuading the donor to make the gift in a more tax‐effective manner (e.g. by Gift Aid)

To request a refund, donors should call 020 3875 0563 or email donation@human-aid.org with the subject ‘Donation Refund’ and include your name, address and the donation receipt of which donation is to be refunded.

 

HOW COOKIES HELP US GIVE YOU THE RIGHT INFORMATION

A cookie is a small text file which allows websites to see which pages visitors are using the most, and to give a better browsing experience by tailoring information to meet users’ needs.

Cookies will only be placed on your computer’s hard drive if you consent to them being so. This is usually done through your internet browser’s privacy settings.

COOKIE CONSENT

By using our website, our social media pages (such as Facebook, Twitter, YouTube, Google+ and Instagram), subscribing to our services, donating to us, you agree that, unless you have set your computer's browser to reject them, we can place the types of cookies set out below on your device and use that data in accordance with this policy.

If you don’t want us to use cookies you can adjust your browser setting to refuse them, or to ask you each time a cookie is sent whether to accept it or not. You can also view all cookies that have already been set on your browser and delete them – find out how to do this at www.allaboutcookies.org